Safewoo
Safewoo

Privacy Policy

Last Updated: August 8, 2025

Welcome to Safewoo (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your data in an open and transparent manner. Our core mission is to provide a private and secure internet connection. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.

Our guiding principle is to collect only the minimum data required to operate a reliable VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

I. No-Logs Policy

We are a strict no-logs VPN service. When you use the Safewoo VPN, we **DO NOT** collect, log, or store any of the following:

  • Your original IP address or the VPN IP address you connect to.
  • Your browsing history or DNS queries.
  • The websites you visit or the content of your traffic.
  • Connection timestamps or session duration.

II. Information We Do Collect

To provide our services, manage your account, and improve Safewoo, we collect a minimal amount of information.

A. Account & Payment Information

When you create an account, we collect the email address you provide and your payment information. This data is used solely for account creation, processing payments, and managing your subscription. We use third-party payment processors (like Stripe and Apple’s In-App Purchase system) and do not store your full credit card details on our servers.

B. Aggregated & Anonymized Data

To maintain service quality and troubleshoot issues, we may collect anonymized, aggregate data, which cannot be tied to any specific user:

  • Service Performance Data: We monitor server load, total bandwidth used per server, and other performance metrics to ensure our network is running optimally.
  • App Diagnostics: If you choose to share them, we may collect anonymized crash reports. This data is not linked to your personal account and helps us identify and fix bugs.

III. How We Use Your Information

We use the limited information we have for the following purposes:

  • To provide, operate, and maintain our VPN service.
  • To process your payments and manage your subscription.
  • To communicate with you, including sending service-related announcements and responding to your support requests.
  • To enforce our Terms of Service and prevent fraud.
  • To improve our app and network performance with anonymized data.

IV. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information with any third parties. We may share limited data with third-party service providers for specific purposes, such as payment processing. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

V. Data Security

We implement robust technical and organizational measures to protect your data. All traffic through our VPN is encrypted using industry-standard protocols like AES-256. Access to user data is strictly limited to personnel who require it to perform their job functions.

VI. Your Rights

You have the right to access, update, or delete your personal information. You can manage your account information through the app or by contacting our support team. If you request to delete your account, all associated data (such as your email and payment history) will be permanently removed from our systems.

VII. Compliance with Apple’s Policies

This Privacy Policy is designed to comply with the Apple App Store Review Guidelines, including section 5.1. We are committed to transparency about the data we collect and how we use it to provide our VPN service.

VIII. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through an in-app notification. The latest version of the policy will always be available on this page.

IX. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected].